FAQ

NOV ORDER UPDATES! 

Hello everyone! 

We were waiting for something a little more concrete but want to get you the latest update. 

We're still on track! The factory opened back up in October like we expected and manufacturing will be wrapped up shortly. 

Over the last three weeks we've worked on nailing down shipping and it's a lot like the wild west out here. Ships are available and then they aren't. They can pick up cargo within 5 days or within 4 weeks. They can cost $16,000 per container or $25,000. But we’re on top of it! 

In the next week or so we should have this finalized. It will take ~40 days to get from Vietnam to the USA. 

We're shipping to NYC instead of LA to avoid the mess at the LA port. This will save us waiting an additional 30 days. 

Things at this scale don't work as easy as ordering two day shipping from Amazon (obviously). There are a heap of factors involved that all add days, not just hours, to the shipment; Picking up the cargo, shipping, dropping off, trucking to warehouse, loading into warehouse, loading orders, printing labels, and then finally shipping to you.

This means that we're targeting mid January for delivery. Once the cargo is picked up and we have clarity on the delivery date we’ll send another update.

We’ll also start double checking your shipping addresses. Feel free to send any changes ahead of time. 

Feel free to contact us at any point to ask questions via email or instagram. You can also check the website for the latest update under “Order Updates & FAQ.”

Thanks again, we’re so grateful for your patience and super excited to get these bags in your hands!

What's a presale?

Are you familiar with a Kickstarter, Indiegogo or Crowdfunding? It's basically that.

A presale is how we're currently selling our product. It means that you pay for the product (usually at a discount) and then we go make the product, and then we deliver the product to you.

Doing a presale lets us reduce the price to you by reducing the price for us.

As a small company, buying custom products like ours ahead of time is seriously expensive from the initial order, to storing the product, shipping the product and everything else. Running a presale is also more environmentally friendly, which is one of our pledges.  

How does the presale work?

1. Pre-order one of the Haven Duffels 
2. We keep you up to date as we manufacture the bags. We've done this before, no worries 🤙
3. We ship the worlds most organized gym bag right to your door. 

    When do I get my bag?

    Once we place the order, it usually takes about three months to manufacture, and then another month to ship from our factory to your door. 

    If things go extraordinarily well, we may be able to make this quicker.  

     

    Is this risky? 

    No. This is our second time running a presale. We've dealt with delays before and still delivered the product to tons of happy customers. 

    If you change your mind about your preorder and want to cancel your order, just let us know, we're happy to cancel and refund your bag. Just note, if you ordered on the presale, you will not get that low of a price ever again, that's the benefit of waiting fro the delivery and paying up front! 

    What is the warranty + return policy?

    Each Haven Duffel comes with a 5 year manufacturer's warranty. Anything that breaks that's not due to wear and tear is covered. We don't anticipate anything breaking.

    Beyond that, we're going with the "good human" policy. If you're not happy, you can return your product for a full refund (unless you used it for a year and beat the tar out of it). If something breaks that shouldn't have, we'll replace it. 

    Which size duffel is right for me? 

    Our larger size is exactly that. Large. If you have a lot of gear, this is the bag for you. One of our founders always carries these things in his large bag:

    • Two pairs of shoes
    • Jump rope
    • Knee sleeves
    • Weight belt 
    • Chalk 
    • Wrist Wraps 
    • Gymnastic Grips
    • Extra shirt 
    • Tape 
    • Water bottle 
    • Other small bits and bobs 

    If you only carry one pair of shoes and a smaller amount of gear, the small size would be perfect for you.