FAQ

DEC ORDER UPDATES! 

Dec 29, 2021.

For anyone who ordered a large before Aug 8th, or anyone who ordered a small duffel at any time. 

Great news! The bags are loaded on a ship and headed our way!

It will take about 35 days to get here and to your home (so early February delivery).

We’re routing them to the New York port to avoid the mess over in the Los Angeles port.

Thank you all for your patience and understanding. We know it’s been tough to wait and it will be worth it!

Feel free to contact us at any point to ask questions via email or instagram. You can also check the website for the latest update under “Order Updates & FAQ.”

Thanks again, we’re so grateful for your patience and super excited to get these bags in your hands!

Large Bag Orders After Aug 7th (Why the long lead time?)

Being a small company with all of the shipping issues going on has put our products on a longer lead time for manufacturing and delivery. We're working on getting up to speed by summer of 2022 to not have a delay in delivering but for now we have to deal with it. We promise the wait is worth it, there is nothing like our bags in the market!  

How does this work?

1. Pre-order one of the Haven Duffels 
2. We keep you up to date as we manufacture the bags. We've done this before, no worries 🤙
3. We ship the worlds most organized gym bag right to your door. 

    When do I get my bag?

    Once we place the order, it usually takes about three months to manufacture, and then another month to ship from our factory to your door. 

    If things go extraordinarily well, we may be able to make this quicker.  

    Is this risky? 

    No. This is our third time doing this. We've dealt with delays before and still delivered the product to tons of happy customers. 

    What about refunds? 

    If you change your mind about your preorder and want to cancel your order, just let us know, we're happy to cancel and refund your bag. Just note, if you ordered on the presale, you will not get that low of a price ever again, that's the benefit of waiting fro the delivery and paying up front! 

    What is the warranty + return policy?

    Each Haven Duffel comes with a 5 year manufacturer's warranty. Anything that breaks that's not due to wear and tear is covered. We don't anticipate anything breaking.

    Beyond that, we're going with the "good human" policy. If you're not happy, you can return your product for a full refund (unless you used it for a year and beat the tar out of it). If something breaks that shouldn't have, we'll replace it. 

    Which size duffel is right for me? 

    Our larger size is exactly that. Large. If you have a lot of gear, this is the bag for you. One of our founders always carries these things in his large bag:

    • Two pairs of shoes
    • Jump rope
    • Knee sleeves
    • Weight belt 
    • Chalk 
    • Wrist Wraps 
    • Gymnastic Grips
    • Extra shirt 
    • Tape 
    • Water bottle 
    • Other small bits and bobs 

    If you only carry one pair of shoes and a smaller amount of gear, the small size would be perfect for you.